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How to communicate (even if it’s bad news)

“It doesn’t matter if you’re running a Fortune 100 company, a newly minted startup, or a photoblog that just happens to be seen by millions. This is how you communicate.” As a little sneak peek, I’m intending to write a web review article for the Indianapolis Business Journal on The Big Picture soon, but they […]

Does Google have a problem with Coupon Mountain?

“We added the link on July 24. Within a few days, organic traffic from Google dropped more than 80%” While there doesn’t seem to be any official word that I can find, the evidence strongly suggests that Google has a serious problem with Coupon Mountain, on online repository of promotion codes used by several national […]

What is the value of design?

We often field questions and have conversations around justifying the investment in good design. Traditionally, it’s been very difficult to quantify the ROI of design. In some ways, the internet is helping to change that. We’ve recently had the opportunity to accurately measure the impact of design for DRG, one of our clients in the […]

Daring Greatly: Rare Bird at 10 Years

In a few days, we’ll be celebrating the 10th anniversary of starting Rare Bird. I woke up this morning with the words of Teddy Roosevelt on my mind, which I first encountered years ago in “The Norman Shield,” the pledge training manual of Sigma Chi. “It is not the critic who counts: not the man […]

The World is Flat (and Free)

“Oh, and I forgot to mention, we’re trying to sell a lot of books.” How Jeff Seroy, Senior Vice President of marketing and publicity at Farrar, Straus and Giroux sounds in my head. My latest “Change This!” update included a notice that the publishers of “The World is Flat” by Thomas Friedman are offering the […]

Etsy Lets Artists Create a Living

Ah, the idealism of youth… There’s something truly refreshing (and yes, at times, frustrating) about the effervescent optimism on display by young people. They look at the world, see a problem (perceived or real) and set out to change things. Of course, most of their efforts end up on the pile of broken dreams, but […]

‘I’m going to lunch. We’re going to win this.’

There has been much weeping and gnashing of teeth in the business community in recent years about the quality of the work force. I’ve read articles and seen reports detailing the habits of the “millennials,” the generation that is exiting college and entering the workforce. Their lack of preparation has been blamed on all sorts […]

From Your Brain to Google in Four Minutes

“Now you have to decide whether you have anything to say that’s important to you, your customers, your prospects… your career. Go ahead, think it over. You’ve got four minutes.” Still wondering if you should have a blog to help explain who you are, what your business is, how you help your customers? You may […]

In Case You Weren’t Convinced: More Reviews Needed

Another recently released study cites the importance of consumer reviews for e-commerce sites. In fact, nearly nine people out of ten use consumer-generated reviews at least “some of the time” in their buying decision, and many — 46% — read several reviews before making a decision. The study, performed by PowerReviews and the e-tailing group, […]

The Secret Indicator of Business Health

Harvey Mackay writes an interesting article today about the power of humor in the workplace to transform moods, heighten morale, and — surprisingly — act as a strong indicator of the true health of the business. “I’ve always felt that humor,” says Mackay, “is the unrecognized indicator of any business’ true condition.” Turns out he […]

If You Read Nothing Else Today, Read This:

Real permission is different from presumed or legalistic permission. Just because you somehow get my email address doesn’t mean you have permission. Just because I don’t complain doesn’t mean you have permission. Just because it’s in the fine print of your privacy policy doesn’t mean it’s permission either. Seth Godin Seth Godin, pitchman for common […]

Digging Your Well

Back in the Dark Ages, before we started Rare Bird and before I was creative director at an advertising agency, I was a salesman. My personality being what it is, I read a lot of books on sales. Two, in particular, stand out in my memory as being best in class: Harvey Mackay’s “Swim with […]